Scalable E-commerce Solution for Thilakawardhana Boosts Conversions and Sales

Project

Konekt partnered with Thilakawardhana to deliver a full Shopify e-commerce solution. The primary goals were to improve the user experience, enhance conversion rates, and optimize operational efficiency with delivery and loyalty management integrations. Leveraging Shopify, Konekt built a scalable, high-performance platform that met Thilakawardhana’s growing e-commerce needs, while reducing maintenance costs and increasing reliability.

Requirement

Thilakawardhana faced significant challenges with their previous e-commerce platform. The website struggled to scale with growing demand, leading to low conversion rates and frequent site crashes during traffic spikes. Additionally, the shipping module was cumbersome, affecting customer satisfaction. The server and maintenance costs were high, and the site’s overall performance was poor. Thilakawardhana required an e-commerce solution that could handle higher traffic, streamline operations, and improve the customer experience. They also sought to integrate a more user-friendly shipping module and a customer loyalty program to drive repeat business.

Solution

Konekt delivered an end-to-end solution using Shopify as the e-commerce platform. The new solution included the integration of Karts DeliveryHub for efficient delivery management and LoyaltyHub to enhance customer retention. The Webxpay payment gateway was integrated to support seamless online transactions. Konekt focused on improving the UI/UX design to create a smooth and intuitive shopping experience. The platform was optimized for scalability, ensuring the site would perform well even during high traffic periods. This transition reduced server costs, improved website uptime, and significantly enhanced the overall performance of the online store. The delivery management and customer loyalty systems worked seamlessly with the new platform, offering a frictionless experience for customers and improved backend efficiency for Thilakawardhana.

Technologies Used

Shopify, DeliveryHub, LoyaltyHub, Webxpay