How Senarath Yapa Investment Modernized Field Collections with Kredible

Senarath Yapa Investment Private Limited operates a growing microfinance business serving more than 2,000 customers through a network of over 10 branches. Its field teams are central to customer service and repayment collection, making reliable access to current loan and payment information essential.

Konekt implemented Kredible as the company’s core microfinance platform. Over a long-term partnership spanning more than a decade, the solution has supported branch teams, field officers, and management with connected customer and loan records, mobile collection tools, instant printed receipts, and clearer operational reporting.

The company’s previous microfinance system offered limited functionality and could not adequately support expanding field operations. Field officers lacked a dedicated mobile application, managers had limited reporting, and teams had fewer tools for recording and accessing operational information away from the branch.

• No mobile collection application — field officers could not efficiently record repayments during customer visits.
• Limited management reporting — decision-makers lacked the operational visibility needed to monitor a growing branch network.
• Branch-centred information access — staff working in the field had fewer ways to retrieve and update customer records.
• Manual customer receipts — the collection process needed an immediate, practical proof-of-payment experience.
• Legacy-platform constraints — the existing system could not evolve easily with the organisation’s requirements.

Start with the operational reality. Konekt aligned the implementation with the way branch staff and field officers manage customers, loans, and daily collections.

Equip teams at the point of service. The mobile application and Bluetooth receipt workflow give field officers practical tools for recording payments and serving customers during visits.

Keep every team connected. Branch, field, and management users work from one core platform, improving the consistency and availability of operational information.

Evolve through a long-term partnership. Kredible has continued to support Senarath Yapa Investment as its branch network, customer base, and reporting needs have developed.

• Centralized microfinance operations — customer, loan, repayment, and branch information managed within one platform.
• Mobile app for field officers — collection teams record payments and access the information they need while visiting customers.
• Bluetooth receipt printing — portable printers provide customers with an immediate physical receipt after payment is recorded.
• Connected branch and field workflows — collection activity flows into the same system used by back-office teams.
• Management reporting — operational reports help leaders monitor activity and make better-informed decisions.
• Cloud-based foundation — the platform supports a distributed operation without tying information to a single branch or device.

Kredible helped Senarath Yapa Investment move beyond the limitations of its legacy microfinance system. Field officers gained a mobile collection workflow with instant Bluetooth-printed receipts, while branch and management teams gained centralized information and stronger reporting.

The platform now supports operations across 10+ branches, more than 2,000 customers, and over 20 staff. Its continued use for more than a decade reflects a reliable digital foundation that has evolved with the organisation’s operational needs.